My Account
Please use the same email address with which you originally registered as your account login. If you do not remember your account password, go to the My Account page, enter your account login (email address) in the field next to "Forgot your password?" and click Submit. A new password will be emailed to the email address associated with your account.
You may save and update your billing information online in the My Account section of the website. Simply login and select Credit Cards in My Account. Wine Club Members: Please note that to update your club shipment information, you must call 877-774-9463 or email wineclub@cellar360.com.
Orders that you place online will be saved in your account. To review them, login to My Account and click Past Orders / Order Status. Click on any order number to review specific order and tracking information.
Once your order ships, we will email you tracking information which will allow you to connect to the shipping website. If your tracking number is "not found," please give the system 48 hours to register the information from the shipping company and make it available to view online.
If you have any questions about your order, please contact us at: 877-774-9463.
If your account information changes, such as shipping or billing address, credit card information, login information, etc., you can make changes in the My Account section of the site. Wine Club Members: Please note that to update your club shipment information, you must call 877-774-9463 or email wineclub@cellar360.com.
If you wish to modify your preference to receive or not receive special email offers from Cellar360 , you may do so in the My Account section under Email Preferences. If you no longer wish to receive catalogs and other special announcements via postal mail, please call 877-774-9463, or mail a letter to us at Customer Care, Cellar360 , 650D Airpark Road , Napa , CA 94558 requesting to be removed from our mailing list.
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Ordering
You must be over 21 years of age to purchase and receive wine. All deliveries require an adult signature.
Whether you prefer the internet, fax, or speaking with someone in person, ordering from Cellar360 is easy!
- Online
Returning customers
Place your order, then check out using your password protected account information. We've stored your billing and shipping details in our secure files for your convenience. Confirm your order and print the receipt. You will receive a confirmation email sent to the account you have on file.
First time buyers
Add Cellar360 products from our Wine Shop to your cart. As you check out, set up your online account using our secure shipping and billing information files. Confirm your order and print the receipt. You will receive a confirmation email sent to the account you have on file.
- Telephone
877-774-9463. Our knowledgeable Wine Consultants are available Monday through Friday, 7:00 a.m. to 5:30 p.m. PST.
- Facsimile
- 707-251-3350, 24 hours, 7 days a week.
Cellar360 accepts Visa®, Mastercard®, American Express® and Discover®. Personal checks are not accepted.
Orders shipped to the following states will have tax applied at the corresponding rates:
- CA: 8.75%
- CT: 6%
- HI: 4%
- ID: 6%
- IA: 5%
- MN: 6.5%
- MO: 6.5%
- NE: 5.5%
- NV: 6.85%
- NH: 8%
- NC: 6.5%
- ND: 8%
- SC: 6%
- TX: 8.25%
- VT: 6%
- VA: 5%
- WA: 7.90%
- WY: 4%
Once you place your online order, Cellar360 will send an email order confirmation to the email address associated with your account. Emails are sent to acknowledge new orders and shipments. Email confirmations are still sent to customers not wanting to receive other email or special offers from Cellar360.
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Shipping & Returns
Orders are processed Monday through Friday. Expect orders placed after business hours to take two days for processing. FedEx Overnight orders placed during business hours on Friday will arrive the following Monday.
Wine shipments require a signature, at the time of delivery, from someone 21 years or older. No wine will be delivered to a visibly intoxicated person, and any person unable to produce age verification forfeits their right to receive the shipment until identification is produced. In such circumstances, the order may be held in storage at a local depot until appropriate identification is produced, or it may be shipped back to Cellar360.
All costs associated with the return to Cellar360 due to unsuccessful delivery attempts will be charged to the customer. In the unlikely event of damages in transit, customers are responsible for filing claims directly with the respective third party transit carrier (UPS or FedEX.)
Shipping charges include costs for third party transit and all product-handling costs. Orders are shipped following credit card authorization.
In cases where orders include wine and merchandise, the wine will be shipped separately and shipping fees will be combined into one total amount.
Due to legal restrictions on shipments of wine and other alcoholic beverages, we are only permitted to ship to the following states:
- Alaska - To order please call 877-774-9463
- California
- Colorado
- Connecticut
- Florida
- Hawaii
- Idaho
- Illinois
- Iowa
- Minnesota
- Missouri
- Nebraska
- Nevada
- New Hampshire
- New Mexico
- North Carolina
- North Dakota
- Oregon
- South Carolina
- Texas
- Vermont
- Virginia
- Washington
- West Virginia
- Wisconsin
- Wyoming
For more information regarding legislation surrounding the shipment of wine, go to www.freethegrapes.org.
Upon receipt of your returned shipment, we will process a refund for the amount of purchase, less third party transit carrier imposed fees. Refunds will be applied to the credit card used at time of purchase. Please allow 1-2 billing cycles for the refund credit to appear on your statement.
Cellar360 guarantees your satisfaction with the quality of our products. If for any reason you are dissatisfied with your order, please contact us within 30 days of receipt of your order. For fastest results, contact us by emailing wineclub@cellar360.com.
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Security & Privacy
Customers can be assured that orders placed online with Cellar360 are secure. Personal information such as credit card numbers is required to complete an order online. This information is protected with the best encryption software in the industry - SSL (Secure Socket Layers), provided by VeriSign, the premier encryption software company available today.
A cookie is a piece of data stored on the end-user's hard drive containing information that relates directly to the end-user's visit to our web site. Any information placed in the cookie is accessible ONLY to Cellar360, and will NOT be sold or shared with anyone else under any circumstances. We use a cookie to store a unique session identifier, and this allows us to maintain your shopping cart and personal information. We are also able to maintain your session information from one visit to the next.
Federal and California state law requires us to request identification from each consumer to prove that you are of age to legally purchase alcohol. To process an order, we need your name, home or other physical address, including street name and name of city or town, email address, telephone number, date of birth and credit card number. We understand the sensitivity of this information and maintain our files on a secured server to protect against unauthorized access. In addition to obtaining personal information, we may collect tracking information for statistical purposes that is disclosed to third parties. This aggregate information is for statistical purposes only. It is for understanding consumer trends and does not contain any personal information about you. Click here to see our full Privacy Policy.
To process an order, we need your name, home or other physical address, including street name and name of city or town, email address, telephone number, your date of birth and credit card number. We understand the sensitivity of this information and maintain our files carefully and do not share this information with any other organizations. All of the customer data we collect is stored on a secured server to protect against unauthorized access. As a visitor to our website, we will track visits to the pages and links on our websites so we can make decisions about the design and usage of the website. We do collect the email addresses of those who communicate with us via email.
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Customer Care
