' Customer Care - Cellar 360
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Customer Care

My Account


Account Login/Password Assistance

Please use the same email address with which you originally registered as your account login. If you do not remember your account password, go to the My Account page, and click the link next to "Forgot your username or password?" A new password will be emailed to the email address associated with your account.

Billing Information

You may save and update your billing information online in the My Account section of the website. Simply login and select Edit Credit Card in My Account. Wine Club Members: Please note that to update your club shipment information, you must call 877-774-9463 or email cellar360@cellar360.com

Purchase History

Orders that you place online will be saved in your account. To review them, login to My Account and click Order History. Click on any order number to review specific order and tracking information.

Order Status

Once your order ships, we will email you tracking information which will allow you to connect to the shipping website. If your tracking number is "not found," please give the system 48 hours to register the information from the shipping company and make it available to view online.

If you have any questions about your order, please contact us at: 877-774-9463.

Correcting/Updating Account Information

If your account information changes, such as shipping or billing address, credit card information, login information, etc., you can make changes in the My Account section of the site. Wine Club Members: Please note that to update your club shipment information, you must call 877-774-9463 or contact us.

Choice/Opt-out

If you wish to modify your preference to receive or not receive special email offers from Cellar360, you may do so on the Newsletter Unsubscribe page. If you no longer wish to receive catalogs and other special announcements via postal mail, please call 877-774-9463.
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Ordering


How to Order

You must be over 21 years of age to purchase and receive wine. All deliveries require an adult signature.

Three Ways To Order

Whether you prefer the internet, fax, or speaking with someone in person, ordering from Cellar360 is easy!

1. Online
Returning customers
Place your order, then check out using your password protected account information. We've stored your billing and shipping details in our secure files for your convenience. Confirm your order and print the receipt. You will receive a confirmation email sent to the account you have on file.
First time buyers
Add Cellar360 products from our Wine Shop to your cart. As you check out, set up your online account using our secure shipping and billing information files. Confirm your order and print the receipt. You will receive a confirmation email sent to the account you have on file.
 
2. Telephone
877-774-9463. Our knowledgeable Wine Consultants are available Monday through Friday, 9 a.m. to 6 p.m., Saturday 10 a.m - 5 p.m. PST.
 
3. Facsimile
707-251-3350, 24 hours, 7 days a week.
 

Payment Options

Cellar360 accepts Visa®, Mastercard®, American Express® and Discover®. Personal checks are not accepted.

Order confirmations

Once you place your online order, Cellar360 will send an email order confirmation to the email address associated with your account. Emails are sent to acknowledge new orders and shipments. Email confirmations are still sent to customers not wanting to receive other email or special offers from Cellar360.

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Shipping & Returns Online Store Policy

Shipments of Wine

*We cannot ship to the counties of Lafayette, Liberty, Madison, Suwannee and Washington in Florida.
**We cannot ship to the towns of Brookfield, Ellsworth, Landaff, Monroe, and Sharon in New Hampshire.

All wine orders must be placed by a person 21 years of age or older. For your protection, verification of age is required at the time of delivery. We recommend use of a business address to facilitate delivery of your purchase. Wine will not be delivered to a visibly intoxicated person. Failure to produce age verification forfeits the right to receive the shipment until identification is produced. In such circumstances, the order may be held in storage at a local depot of the shipping company until appropriate identification is produced, or it may be shipped back to the winery. All associated costs will be the responsibility of and be charged to the customer.

Vintage Substitution

Due to vintage changes in inventory, if an item in your order is no longer available, we will substitute it with next available vintage.

Shipping Methods & Costs

Orders are processed Monday through Friday. Expect orders placed after business hours to take two days for processing. FedEx Overnight orders placed during business hours on Friday will arrive the following Monday.

Wine shipments require a signature, at the time of delivery, from someone 21 years or older. No wine will be delivered to a visibly intoxicated person, and any person unable to produce age verification forfeits their right to receive the shipment until identification is produced. In such circumstances, the order may be held in storage at a local depot until appropriate identification is produced, or it may be shipped back to Cellar360.

All costs associated with the return to Cellar360 due to unsuccessful delivery attempts will be charged to the customer. In the unlikely event of damages in transit, customers are responsible for filing claims directly with the respective third party transit carrier (UPS or FedEX.)

Shipping charges include costs for third party transit and all product-handling costs. Orders are shipped following credit card authorization.

In cases where orders include wine and merchandise, the wine will be shipped separately and shipping fees will be combined into one total amount.

During the winter months, orders placed by 3:00 pm PST Monday through Thursday are processed and shipped by the following day. Orders placed by 3:00 pm PST on Friday are shipped on the following Monday. Orders placed any time on Saturday or Sunday are shipped on the following Tuesday.

During the summer months, orders are processed and shipped per the schedule below in order to prevent your wine from sitting in a storage area over the weekend. Due to seasonal fluctuations, we will typically switch to the summer schedule when higher temperatures begin to occur.


Shipping Schedule

Orders by 4PM on

Process on

Winter

Summer

Ship All Carriers on

Ship UPS Ground on

Ship FedEx Second Day on

Ship FedEx Overnight and Priority on

Sat

Mon

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Shipping charges are calculated based on the total weight of your order. Shipping will be calculated on the Order Verification Page, before you check out. At this time we do not ship online store products outside the United States.

States We Ship To

Due to legal restrictions on shipments of wine and other alcoholic beverages, we are only permitted to ship to the following states:

  • Alaska - To order please call 877-774-9463
  • California
  • Colorado
  • Connecticut
  • Florida
  • Hawaii
  • Idaho
  • Illinois
  • Iowa
  • Massachusetts
  • Michigan
  • Minnesota
  • Missouri
  • Nebraska
  • Nevada
  • New Hampshire
  • New Mexico
  • North Carolina
  • North Dakota
  • Oregon
  • South Carolina
  • Tennessee
  • Texas
  • Vermont
  • Washington DC
  • Washington
  • West Virginia
  • Wisconsin
  • Wyoming

For more information regarding legislation surrounding the shipment of wine, go to www.freethegrapes.org.

Returning or Exchanging an Item

Cellar360 guarantees your satisfaction with the quality of our products. If for any reason you are not entirely satisfied with your purchase, you may return it. To return or exchange an item, please complete the following steps:

  1. Circle the item(s) you are returning on the order form included with your purchase.
  2. Please write the reason for the return at the bottom of the order receipt.
  3. If you are exchanging an item, please indicate the item you would like us to send at the bottom of the form. Please be sure to indicate the address where you would like us to send the exchanged item if different from the original address.
  4. Pack and seal your return item along with the order receipt.

Note: The credit card used for the original purchase will be credited in the amount of the product sale. Please allow 1-2 billing cycles for the credit to appear on your bill. Shipping and handling costs are not refundable unless we have sent the wrong item. For fastest results, contact us by emailing cellar360@cellar360.com

Inquiries

If you need to inquire about your order, please e-mail cellar360@cellar360.com or call us at 877-774-9463
Hours of Operation:
Monday through Friday, 7 am – 5:30 pm, PST

We are closed on the following days:
- Thanksgiving Day (Nov 24),
- Christmas (Dec 25)
- New Years Day (Jan 1)

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Terms of Service

Please note that your use of Cellar360.com is subject to the following terms ("Terms of Service"). If you do not agree with any of these terms of service, do not access or otherwise use this website or any information or materials contained on the site. Your use of this website shall be deemed to be your agreement to abide by each of the terms set forth below. The Terms of Service may be updated from time to time with or without notice to you. Your continued use of this website indicates acceptance of any modifications to the terms of service.

Intellectual Property and Restrictions on Use of Content

The website is subject to U.S. and international copyright laws. The contents of this website, such as trademarks, designs, text, logos, and icons, or other intellectual property are proprietary. You may not display, reproduce, distribute, modify, transmit, or otherwise use the contents of the website in any way for any public or commercial purposes, without our written permission. You are authorized to use this material only for personal, non-commercial purposes. You may print or download information on our site for your own personal, non-commercial use.

User Obligations

You agree not to do any of the following while using this website:

  • Intentionally or unintentionally violate any applicable law or regulation.
  • Access, tamper with, or use nonpublic areas of the company's website or computer systems. Unauthorized individuals attempting to access or tamper with these areas may be subject to prosecution.
  • Frame or link to this website except as permitted in writing by our company.

The Sale of Alcoholic Beverages

Cellar360 does not sell alcohol to persons under the age of 21. By using this site you swear and affirm that you are over the age of 21. Our company makes every effort to ensure that alcoholic beverages are not delivered to anyone who is under the age of 21. By using this site you are acknowledging that the person receiving a shipment of alcoholic beverages from us is over the age of 21. You also agree that any alcohol purchased from us online or by phone is intended for personal consumption and not for resale. If you do not agree with these conditions of use please do not use this site. If you intentionally or unintentionally misrepresent your age in order to provide alcohol to a person under the age of 21, our company will prosecute you fully to the extent allowable by law.

Title and Ownership

Title to, and ownership of, all wine passes from our company to the purchaser at the warehouse and state it is purchased in and the purchaser takes all responsibility for the shipping it from the warehouse to his/her home state. By arranging for transportation of the wine, our company is providing a service to, and acting on behalf of the purchaser. By utilizing this service from our company, the purchaser is representing that he/she is acting in a fashion compliant with his/her local and state laws regarding the purchase, transportation and delivery of wine. The purchaser represents that he/she has obtained any required permission, paid any required fees, is working through properly licensed intermediaries where required, is legally entitled to take possession of wine and is legally entitled to take quantities ordered and once again authorizes that he/she is 21 years of age.

Links to Third Party Sites and Third Party Advertisements

Cellar360.com may contain links to other web sites or resources. You acknowledge and agree that our company is not responsible or liable for (1) the availability or accuracy of such web sites or resources; or (2) the content, advertising, or products on or available from such web sites or resources. The inclusion of any link on this website does not imply that our company endorses the linked site.

Third Party Content and Monitoring

Any opinions, advice, statements, services, offers, events or other information or content expressed or made available on this website by third parties (including information providers and users) are those of the respective author(s) or distributor(s) and not of our company. We neither endorse nor are responsible for the accuracy or reliability of any opinion, advice, information, or statement made on this website by anyone other than authorized company employees acting in their official capacities.

Notices

Cellar360 will give you any necessary notices by posting them on the Beringer.com website. You authorize Beringer.com to send notices via electronic mail as well if Cellar360 decides, in its sole discretion, to do so. You agree to check the Beringer.com website for notices, and that you will be considered to have received a notice when it is made available to you by posting on the Wine.com Site.

If you have any questions about these Terms of Service, please contact us.
The Terms of Service were updated September 21, 2011.

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California Transparency in Supply Chains Act Information

On January 1, 2012, a new law came into effect in California called the Transparency in Supply Chain Act (SB 657). The law requires many large retail and manufacturers to disclose publicly their efforts, if they are taking any, to eradicate human trafficking and slavery from their supply chains. The law aims to increase the information available to consumers so that they can make more informed purchasing choices.

Treasury Wine Estates (TWE) supports the goal of eradicating human trafficking and slavery in all forms, including forced and child labor. TWE is a signatory to the United Nation's Global Compact and is committed to conducting business in accordance with the highest ethical standards. TWE expects all of its suppliers to comply with their Ethical Procurement Code (EPC), which includes:

Supplier Communication and Policies: Suppliers are required to sign our EPC, which requires compliance with labor laws, including this one. The EPC sets standards that address forced labor, child labor, health and safety, employee benefits, working conditions, working hours, discrimination, freedom of association and environmental impacts. In the supplier selection process, TWE evaluates potential new supplier to ensure they understand these standards and can demonstrate a commitment to comply with our EPC.

Audits: All suppliers must allow an authorized representative of TWE to audit their compliance with our EPC.

Corrective Action: TWE monitors supplier performance against the standards set out above by incorporating the EPC in its contractual agreements with suppliers. If an audit of a supplier reveals that they do not comply with the EPC and refuse to implement corrective actions TWE may elect to stop working with the supplier and engage with an alternative supplier who can illustrate compliance with our EPC.

Employee Education: All new employees are briefed on our EPC and on how to identify potential areas of concern in our supply chain.

It is crucial to Treasury Wine Estates that everyone involved in the manufacture of our products is treated with dignity. We will continue to update our polices and procedures to ensure we maintain the highest standards of conduct throughout our supply chain.

January 11, 2012

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Copyright © 2017, Cellar360, Napa, CA., All Rights Reserved.
 

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To view the Cellar 360 website you must be of legal drinking age within your country of residence. If no such laws exist in your country, you must be over 21 to visit our website.